Distressed Individuals

You may be one of the first individuals to notice that something is wrong or that a person is distressed. Although emotional distress may be expected, especially during times of high stress, you may notice that a person is acting out of character or in ways that are inconsistent with his/her typical behavior. Often, the person's behavior may cause you to become upset or worried. You may be a resource in times of trouble, and your expression of interest and concern may be critical in helping the individual regain emotional stability. You may also be in a good position to use campus and community resources so that appropriate interventions can occur. Refer to the campus resources page for contact numbers and guides.

Signs of Possible Distress

Marked change in performance or behavior
Excessive absence or tardiness
Trouble eating and/or sleeping
Disruptive behavior
Undue aggressiveness
Exaggerated emotional response that is disproportionate to the situation
Depressed or lethargic mood
Hyperactivity or very rapid speech
Marked change in personal hygiene
Excessive confusion
Dramatic weight loss or gain
Dependency (e.g., individual spends an inordinate amount of time around you or makes excessive appointment to see you)
Behavior indicating loss of contact with reality
Feelings of helplessness or hopelessness
References to suicide
Reference to homicide or assault
Isolation from friends, family, or classmates
Giving away personal or prize possessions
Preparing for death by making a will and final arrangements

What to Do

DO trust your intuition.
DO speak with the individual privately and express your willingness to help in a direct and non-judgmental manner.
DO let the individual know you are concerned about his/her welfare.
DO listen carefully to what the individual is upset about; actively listen.
DO acknowledge the feelings of the individual; help explore options.
DO point out that help is available and that seeking help is a sign of strength and courage, rather than weakness or failure.
DO suggest resources; make personal referrals when possible, and call ahead to brief the person.
DO maintain clear and consistent boundaries and expectation; recognize your own limits.
DO call 911 if you are concerned for your immediate safety or that of others, or if the individual needs immediate attention.
DO consult with an appropriate mental health resource if you are concerned for the individual but you are not concerned about any immediate danger to him/herself (e.g., sexual assault, recent loss); see your campus card for resources.
DO refer an individual to an appropriate campus or community resource for support related to personal or academic issues; When in doubt, contact your supervisor or chair/director.

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