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Contact SPIN for the fastest response

Need a device to be moved

Questions about pricing

A device isn’t working properly

To add/remove a parking area from the map

For app related issues

To report a crime/damage/an accident

When there is an issue related to a campus department/building.

After you have tried to contact SPIN.

Email recservices@kent.edu or call 330-672-4732

View the on their website

Take the and get a 100% to get a free $5 credit. 

Stay alert

Obey all traffic laws.

Wear a helmet 

Share the space with others and Maintain a three-foot minimum distance from pedestrians.

Additional references

Helmets are not required, but are strongly encouraged.  

Everyone is able to order a free helmet after taking the safety quiz in the App. 

No, only one person can ride on a device at a time.

No, you can only rent a device for yourself.

No, you can only rent one device at a time.

There is a designated ride zone/service area distinguishable in the App.  

There are parking zones, slow ride zones, and no rides zones also designated within the service area.

The device will slow down gradually to a speed within the slow ride limit.

The device will beep and slow down to a stop.  

The device will continue to beep until it is brought back into the service area

Devices are deactivated during curfew hours (12 a.m. - 5 a.m.)

Devices are deactivated during inclement weather, holidays and other special dates to be announced.

Please find a designated parking zone in the App.  

Once in a parking area, end your ride in the App.

Take a picture of your properly paired device.  

Leave it standing up neatly in the parking area.  

Do not block sidewalks, building entrances, bus stops, benches, etc. 

Take the and get a 100% to get a free $5 credit.  

Refer a friend and both of you will get a $5 credit.

Watch for special promotions from SPIN.

SPIN and/or KSU will contact you and will levy varying consequences depending on the infraction, including but not limited to: